What do I do if the temporary password I received does not work?

If you are not able to log in using the new temporary password you received, please verify the following before requesting assistance;

1. Verify the user name is correctly spelled.
2. Verify the password being entered matches exactly. Capitalization is important. Note, many Apple devices will automatically try to capitalize the first letter on an input field.

If these steps do not resolve the issue, please contact our Customer Support team by emailing us at [e-mail] or by calling us at 1-877-345-3352 option #3, from 9am-5pm CT, Monday through Friday.